Office 365 Pro Plus Retail Product Key

  

Learning has never been so easy!

On a new Surface tablet, I removed the retail products and installed ProPlus from Volume Licensing. However, each Office application prompted for activation. When a product key was entered, the Office application would still report it was not activated.

The step-by-step explains how to use OSPP.VBS to resolve this issue.

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8 Steps total

Step 1: Quit all open Office applications.

Step 2: Open an elevated command prompt.

Step 3: Navigate to your installed Office subdirectory

In my Office 2016 case, that path was:

C:Program Files (x86)Microsoft OfficeOffice16

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Step 4: At the prompt, enter: cscript.exe ospp.vbs /dstatus

Example output:

---Processing--------------------------
---------------------------------------
PRODUCT ID: 00339-23044-55497-AA566
SKU ID: c47456e3-265d-47b6-8ca0-c30abbd0ca36
LICENSE NAME: Office 16, Office16ProPlusVL_MAK edition
LICENSE DESCRIPTION: Office 16, RETAIL(MAK) channel
LICENSE STATUS: ---LICENSED---
Last 5 characters of installed product key: WFHBB
---------------------------------------
PRODUCT ID: 00200-70000-00000-AA156
SKU ID: d7279dd0-e175-49fe-a623-8fc2fc00afc4
LICENSE NAME: Office 16, Office16O365HomePremR_Grace edition
LICENSE DESCRIPTION: Office 16, RETAIL(Grace) channel
LICENSE STATUS: ---NOTIFICATIONS---
ERROR CODE: 0xC004F009
ERROR DESCRIPTION: The Software Licensing Service reported that the grace period expired.
Last 5 characters of installed product key: KHGM9
---------------------------------------
---------------------------------------
---Exiting-----------------------------

In my case, I needed to remove the Office 16, Office16O365HomePremR_Grace edition item.

Step 5: Note the last five characters of the product key you want to remove.

In my case, the Office 16, Office16O365HomePremR_Grace edition characters were:

Office 365 Pro Plus Retail Product Key

Last 5 characters of installed product key: KHGM9

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Step 6: Enter: cscript.exe ospp.vbs /unpkey:[LASTFIVECHARACTERSOFKEYTOREMOVE]

In my case:

cscript.exe ospp.vbs /unpkey:KHGM9

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Output is as follows:

---Processing--------------------------
---------------------------------------
Uninstalling product key for: Office 16, Office16O365HomePremR_Grace edition

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---------------------------------------
---Exiting-----------------------------

Step 7: Rerun cscript.exe ospp.vbs /dstatus

This is to confirm that the product key is removed. My output:

---Processing--------------------------
---------------------------------------
PRODUCT ID: 00339-23044-55497-AA566
SKU ID: c47456e3-265d-47b6-8ca0-c30abbd0ca36
LICENSE NAME: Office 16, Office16ProPlusVL_MAK edition
LICENSE DESCRIPTION: Office 16, RETAIL(MAK) channel
LICENSE STATUS: ---LICENSED---
Last 5 characters of installed product key: WFHBB
---------------------------------------
---------------------------------------
---Exiting-----------------------------

Note we no longer see the Office 16, Office16O365HomePremR_Grace edition item.

Step 8: Launch any Office product to confirm it does not prompt for activation

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This flummoxed me for two days. However, calling the Volume Licence Support line led to this quick fix.

866-230-0560

3 Comments

Office 365 Pro Plus Retail Product Key Generator

  • Mace
    Mike400 Sep 10, 2018 at 06:30pm

    It's a known bug relating to the Microsoft Office Desktop Applications. Uninstall those and then go delete these two keys in the registry:

    HKLMSOFTWAREWow6432NodeMicrosoftOffice16.0CommonOEM
    HKLMSOFTWAREMicrosoftOffice16.0CommonOEM

    Close all MS-Office applications and restart them. You don't need to reboot the PC.

  • Serrano
    mwhalenhtc Sep 12, 2018 at 05:08pm

    Thanks a bunch, @Mike400. I appreciate your help. I'm going to try that now on yet another computer with an Office problem.

  • Pimiento
    boingone Sep 21, 2018 at 02:19am

    Hi mwhalenhtc, i worked on this problem over two weeks. I already removed the two OEM registry keys but still getting the activation popup.

    The ospp.vbs works, Thanks :)