After upgrading to the latest version of iVMS-4200 some months ago, and also upgrading the firmware on my Hikvision NVR DS-7604N1-K1/4P I have tried to access my set up online several times only to admit defeat on each occasion. I am losing the will to live. I cannot get Live View and I fear that because of my tinkering with all the info within the iVMS-4200 application, I may have in some way crashed the system. Perhaps I should approach it as a new user , scrub everything, and start again, but I just do not have the expertise / courage to attempt this. I thought that I would try to access my cameras through the Hik-Connect page but this similarly does not give me Live View. There is ominous message that says something like 'No plug-in detected' If I can get this sorted, I had also decided that it's about time I upgraded to the latest software on my two cameras (never done this since I bought them from you about three years ago...probably really needs doing now).
However, first things first. Can anyone give me advice on how to get up and running again? I am not very tech minded so I need simple language and simple steps. My cameras work fine and I can see the views from both of them at the moment on my connected TV monitor, but I need to get this online so that I can do some maintenance on them and keep them up-to-date. So...iVMS or Hik-Connect. Any advice appreciated.